Shipping & Returns

PLEASE CALL US TO DISCUSS ANY RETURNS: 972-580-0545

Exchanges
If you find that you ordered the wrong product or flavor, we are happy to exchange it for the product that you wanted if the returned product is unopened and unused, you have notified us and we receive it back within 30 from the date of delivery. Please follow our return process, and we will work with you to make it right.

Return Policy: Eligible devices may be returned within 30 days of receipt of shipment if the items are undamaged, clean, and in working order with original packaging and instruction guides. All device returns will be subject to a 15% processing fee. Once the item is received, refunds may take up to 10-14 business days to process after product evaluation. Refunds will only be applied to the Original Credit Card at time of purchase. If you choose to cancel your Device order prior to shipment a 6% processing fee will be applied.

Restricted Items: Some items cannot be returned due to OSHA regulations. Conductive pads & garments, Uro Slim and Bell Electrodes, Scalp and Pencil Electrodes, and any special/custom order products cannot be returned for a refund.

Ineligible Refunds: There are no refunds for any Course Conferences, Special/Custom order items, or any Shipping & Handling fees. Shipping costs of any accepted returned products are the sole responsibility of the purchaser and will not be credited or refunded.

Shipping: US Postal service is the standard shipping vendor for Senergy Medical Group and Priority 2-3 day is the standard shipping service. Shipping UPS and FedEx is by request only and may have a surcharge. All International Device orders will only ship DHL.

Processed Order Cancellations: A 6% Processing Fee will be applied for any orders that have been processed and cancelled before the order is shipped and or received.

ALL PRICES ARE IN US DOLLARS AND SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. ALL PRICES ARE SUBJECT TO DUTIES AND TAXES WHERE APPLICABLE.

Senergy Medical Group | Government Certifications & Contractors

Medical Equipment and Supplies

FSC Group 65, Part II, Section A
FSC Class: 6515

Contract Number: V797D – 50488
Contract Period: October 1, 2015 to September 30, 2020

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!™, a menu-driven database system. The INTERNET address for GSA Advantage! ™ is GSAAdvantage.gov

DEPARTMENT OF VETERANS AFFAIRS
Federal Supply Service
Authorized Federal Supply Schedule Price List

For more information on ordering from Federal Supply Schedules, enter the following address into your web browser: http://gsa.gov/portal/category/100623

Authorized Contractor

MARTEN GROUP, INC DBA: SENERGY MEDICAL GROUP
9901 Valley Ranch Pwky E
Ste 1009
Irving, TX 75063
Phone #: 972-580-0545
Fax: 214-260-7765
www.senergy.us

Business Size: Small

To Download and Print
Contractor: Marten Group, Inc DBA: Senergy Medical Group
Capability Statement and Authorized Federal Supply Price List

Click Here

Tennant BioModulator PLUS and PRO Certifications

Certifications

ISO-13485 Quality Certified – Medical Products
CE Approved in Europe – Microcurrent, Biofeedback Device
CB Safety Certified – Meet Safety Standards IEC 60601-1, 60601-1-2 TENS

Government Clearance

FDA cleared for the symptomatic relief and management of chronic, intractable pain and adjunctive treatment in the management of post-surgical and post-traumatic pain (available by prescription only).
HealthCanada cleared as a microcurrent, biofeedback device for muscle training and re-education, electrical nerve stimulation, improved circulation, improved range of motion; and, management of chronic pain, intractable pain, post-surgical pain and traumatic pain

FDA Compliance

Tennant Biomodulator Slimline Plus device and accessories are US FDA cleared as Biofeedback micro-current TENS devices indicated for symptomatic relief and management of chronic, intractable pain, and adjunctive treatment in the management of post-surgical and post- traumatic pain. US Federal law restricts these devices to sale by or on the order of a physician.

CFR 21 Sec. 882.5050 Biofeedback device (a) Identification. A biofeedback device is an instrument that provides a visual or auditory signal corresponding to the status of one or more of a patient’s physiological parameters (e.g., brain alpha wave activity, muscle activity, skin temperature, etc.)so that the patient can control voluntarily these physiological parameters. (b) Classification. Class II (special controls).The device is exempt from pre-market notification procedures in subpart E of part 807 of this chapter when it is a prescription battery-powered device that is indicated for relaxation training and muscle re-education and prescription use, subject to 882.9.